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Your account and Troubleshooting

Is my information secure with Paloma Health?

Paloma uses industry-standard security to keep your private information safe and secure. This includes the consultation information you provide and the videos and pictures you submit for your doctor consultation. For more information, please read our Privacy Policy and the HIPAA Notice of Privacy Policies.

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How can I change my home address?

Please reach out to contact@palomahealth.com if you need to edit your home address, email address or name.

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I'm locked out of my account. How can I reset my password?

No worries. Visit this link to securely reset your password and feel free to reach out to contact@palomahealth.com if you have any issues.

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How do I contact Paloma?

For any compliments, complaints, or questions, contact our exceptional customer service team at contact@palomahealth.com

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How can I change my payment information?

You can update your payment information in your Paloma Health account here.

While we can’t update payment info for an order that has already been processed and shipped, you can still update your payment info for future shipments here.

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How can I update my account information?

You can easily edit or update your information in your account here.

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I don’t have a smartphone or computer, is there another way to talk with a doctor?

Unfortunately, at this time we are unable to conduct consultations via phone call. For a visit with one of our providers you would need a mobile device (phone, tablet, etc) with a front-facing camera or you would need a computer with a web camera.

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My connection isn't very good. What can I do?

If you have not enabled WIFI, then we strongly recommend you do so.  This can greatly improve the speed of your connection and quality of your experience.

Please make sure that your consultation will take place at a time when you have a good connection.

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Is Paloma Right For Me?

Hypothyroidism is a long-term commitment and we’re committed to you. Schedule a free, no-obligation phone consultation with one of our intake specialists to find out more.

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Find out if Paloma is right for you. Schedule a free call with one of our health care advisors.

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Speak to a Care Manager to learn more about Paloma's new approach to personalized thyroid care.

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