Paloma Referral Program Terms and Conditions

Last updated: February 10, 2020

The Paloma Health Referral Program (“The Program”) allows Members to earn promotional coupon credits (“Credits”) toward future at-home thyroid test kits by referring friends to become new users on Paloma Health .

To participate, Members must agree to these terms, which become part of the Paloma Health Terms of Service. Capitalized terms that are not defined here will have the same meaning given to them in the Paloma Health Terms of Service.

How to Earn Referral Travel Credits

Members can earn  Credits if: (i) a referred friend clicks on their referral link to create a valid Paloma Health account that complies with our Terms of Service; and (ii) the referred friend completes a Qualifying purchase of a At-home thyroid test kit (as defined below).

The referring Member will be credited with the Credit amount(s) specified for each type of purchase in the referral invitation or accompanying promotional materials after the completion of the referred friend’s Qualifying Purchase. If the referred friend completes a Qualifying Purchase by purchasing an at-home thyroid test kit, the referring Member will receive the  Credit amount specified for the Qualifying Purchase, if any. A referring Member can earn Credit amounts only once per referred friend who completes a purchase.

The maximum Credit that can be earned per Member will be $3,000 USD total.

Qualifying Purchases

A Qualifying Purchase must have the minimum total value (excluding guest fees or taxes) indicated in the referral invitation, accompanying promotional materials, Paloma Health website, or Paloma Health mobile application for an at-home thyroid test kit. The Qualifying Purchase must be paid for via the Paloma Health platform, and the referred friend must complete the test and get his lab results before the referring Member can receive Travel Credits. A purchase will not be considered a Qualifying Purchase, and therefore no Credits will be earned, if the purchase is cancelled at any time.

Redeeming  Credits

Credits may only be redeemed via the Paloma Health Platform. Once earned, Credits will appear as Credit on the referring Member’s checkout page, but you may need to enter a code at checkout to redeem the credit. Credits must be used within one year from the date they are issued, after which they will expire.  Credits are coupons issued for promotional purposes; they have no cash value and may not be transferred or exchanged for cash.

Credits may not be earned by creating multiple Paloma Health Accounts. Credits accrued in separate Paloma Health accounts may not be combined into one Paloma Health account.

If for any reason you believe that there is a discrepancy regarding your balance of  Credits, please contact us. Paloma Health may require you to submit additional information in order to make a determination regarding your balance. All decisions regarding your balance will be final and at Paloma Health's sole discretion.

You are responsible for any Tax consequences, if any, that may result from your redemption or use of Credits. Where applicable, Paloma Health may be required to account for VAT on any services for which the Credits are redeemed.

Sharing Referral Links

Referrals should only be used for personal and non-commercial purposes. Referral links should not be published or distributed on commercial websites (such as coupon websites, Reddit, or Wikipedia) or on blogs. Members are prohibited from “spamming” anyone with referral invitations. This includes mass emailing, texting or messaging people you do not know or using automated systems or bots through any channel to distribute your referral link. Members are prohibited from paying to advertise their referral links.

Referred Friends

Referred friends who have signed up using a valid referral link will also receive credit in the form of a coupon or coupons in the amount(s) indicated in the referral invitation or accompanying promotional materials that can be used on their next Qualifying Purchase on Paloma Health. Coupon codes that are not automatically applied must be entered during checkout. Coupon codes may not be transferred to another person, exchanged for cash, or combined with other Paloma Health referral programs or coupons or incentives. Each coupon code may only be used on in conjunction with the purchase of a single eligible at-home Thyroid Test Kit that meets the minimum total value (excluding guest fees or taxes) indicated in the referral invitation, accompanying promotional materials, Paloma Health website, or Paloma Health mobile application for that type of purchase.

Coupon codes expire one year from when you sign up for a Paloma Health account. Offer available while seats last. Paloma Health reserves the right to any remedy, including cancellation of your account or purchases, if fraud, tampering, violations of these terms or Paloma Health's Terms of Service or Payments Terms of Service, or technical errors are suspected. Void where prohibited. If your purchase later qualifies for a refund, the maximum refund you may receive is the amount you actually paid.

Multiple Referrals

A referred friend may only use one referral link. If a referred friend receives referral links from multiple Members, only the Member associated with the referral link actually used by the referred friend will receive Credit.

The Program may not be combined with other Paloma Health referral programs, coupons or incentives. If a referred friend receives referral links from multiple Paloma Health referral programs, preference will be given to the first link that brought him to the Paloma Health's website


If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

Termination and Changes

Paloma Health may suspend or terminate the Program or a user’s ability to participate in it at any time for any reason.

We reserve the right to suspend accounts or remove Credits if we notice any activity that we believe is abusive, fraudulent, or in violation of the Paloma Health Terms of Service. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate.

The scope, variety, and type of services and products that you may obtain by redeeming Credits can change at any time.

Updates to the Terms

We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the website, applications, or services, which are effective upon posting. Continued participation in the Program after any modification shall constitute consent to such modification.

* the currency equivalent Credit amount will be calculated using US dollars