How does Paloma Health validate the reliability/credibility of your labs?
All of the laboratories with whom we partner are considered industry leaders in their respective areas, with extensive histories and have performed millions of tests.
In addition, they are all CLIA-certified, which represents the standard for quality among all laboratories. Furthermore, many of our labs hold further distinction in terms of approvals and certifications. Specifically, all of our laboratories are accredited or enrolled with the College of American Pathologists, the authoritative as well as other accrediting and validating bodies. All of them perform frequent internal quality controls and testing, as well as regular third-party testing for independent validation of the accuracy of their testing. Consistently, such validation shows a high degree (>95-99%) results correlation.
These results are continually made available to Paloma Health.If you have questions about accuracy or quality of your test results please contact Paloma Health by emailing us at firstname.lastname@example.org
Do I have to have a prescription to order a test?
Under CLIA (Clinical Laboratory Improvement Amendments) regulations, testing varies by state and requires a written or electronic request for patient testing (493.1241). The exception to this regulation is those states that allow Direct Access Testing (DAT), which allows consumers to test without a physician-authorized requisition.
Paloma Health works with a physician network to authorize all test requisitions in every state where we offer our testing kits. For questions regarding this matter, please contact Paloma Health at email@example.com. We currently do not offer our kits in New Jersey, Maryland, New York and Rhode Island.
Are the test kits covered by my insurance company
This is an at-home health test that doesn't require an office visit. Unfortunately, most health insurance companies do not cover the cost of these at-home blood tests. However, Paloma Health's tests are typically priced lower than out-of-pocket costs associated with such visits.
As always, this will depend on your own coverage but we encourage you to check with your insurance company to see whether they will cover all or some of the cost of our at-home thyroid test.
When discussing coverage, it is important that your carrier understands specifically what the test is and what it is testing for. Be sure to mention the following key points:
- The test is taken at home via a blood sample and analyzed by our partner laboratories
- The test measures: TSH, Free T3, Free T4, Anti-TPO Antibodies
- The report measures the above markers and reports on whether they are high, low, or within the normal healthy range.
Are Paloma Health tests suitable for children?
Additionally, we restrict registration for anyone below the age of 18.
If a test was purchased on Paloma Health.com and your order hasn’t shipped, we can offer a full refund upon request. If your order has already shipped, we can offer a full refund minus $15 to cover shipping and handling fees. Our full returns policy can be found here.
In addition, if you notify us that a submitted test was used by a minor before our lab begins processing, we can offer a refund minus $15.
If we discover that an account was created and contains results from a minor, we will remove the account within 24 hours and no refund will be issued.
For any other questions regarding this policy, please feel free to email firstname.lastname@example.org.
Are your tests available outside of the United States?
Paloma Health can only ship within the United States at this time. However, due to state regulations, we are unable to ship to New York, New Jersey, Maryland, and Rhode Island. We hope to eventually offer our tests in all 50 states, as well as internationally.
Refund, Cancellation and Replacement Policy
The following policy applies for purchases made through Paloma Health.com. If you purchased your Paloma Health kit at Amazon or another authorized retailer, please speak with a representative from the original place of purchase. Paloma Health must adhere to their policies and procedures.
Kits purchased through any unauthorized reseller are not eligible for any refund, cancellation or replacement. In order to be eligible for a refund, cancellation or replacement, customers must provide a proof of purchase from Paloma Health.
Paloma Health has the following policies in place. Please email email@example.com for any request for the following:If your order has not shipped, you are eligible for a 100% refund of your Paloma Health.com order.If it has been 30 days or less since you've placed your order, you are eligible for a full refund less $15 USD per test kit to cover shipping, handling and processing fees. Please include your Kit ID information when you contact us.
Orders over 30 days old are not eligible for any refund, nor if results have been released.In both cases, Paloma Health cannot accept returned/unused kits. If you do not wish to continue with the test, we ask that you dispose of it.
If you've purchased a bundle of kits for a discounted rate and are no longer interested in one or more of the kits, we're happy to honor a refund based on the above guidelines at the non-bundled pricing. Discounts that are made available through the purchase of multiple kits will not reflect in any refunds that are completed by Paloma Health.
All test kits must be registered and returned to the lab within 6 months of purchase. In addition, unregistered kits expire after 6 months. Any samples that deliver to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.
For any additional questions, please email firstname.lastname@example.org.